We are here to help

Below you will find some questions we get from time to time. But if you still have questions about anything, please send us an email or give us a call.

FAQ

Production

All of our bags and accessories are handmade in Canada. From design and prototyping, to manufacturing and shipping, every stage of our production is done in-house here in Toronto. Much of our fabric and plastic hardware is made in the United States, and some material is even made in Canada! 

While we do have some inventory on hand, many of our items are made-to-order. Our production time is 1-2 weeks.

Here at YNOT we value open communication. We send out confirmation emails to confirm the order, and another email  once the item is completed and is being processed through shipping. These emails like to sneak into the spam mailbox so please keep an eye on that. You can call or email us at any time to check on the status of your order. 

Shipping

Yes, we do ship internationally. When selecting the shipping option it will show the cost and time for that shipment.

**UK ONLY** MINIMUM ORDER $165USD (before shipping) & BUYER MUST PAY VAT & DUTY AT TIME OF IMPORT. 

In order to get the cheapest rates of shipping for our customers we use a combination of Canada Post, USPS and Acendia International. There is also always the option of in store pickup if you wish to avoid shipping all together.

It depends on where you are. In-stock orders within Canada will take 2-5 business days to arrive, United States 7-10 business days, and Overseas can take anywhere from 7-21 days. Made-to-order items require 1-2 weeks for production before shipping. Delivery details will be provided in your confirmation email.

In order to reduce the mystery of when the package will arrive we supply all our customers with a tracking number. If you didn't receive a tracking number, please check your spam folder just in case. When in doubt, our helpful staff are always happy to answer any questions you may have and are reachable through our contact page.

Returns

You can return products you ordered from YNOT's website (except custom products) within 30 days of receipt, as long as the item is unused, unwashed, has the original packaging and is otherwise in new condition. Before sending an item to YNOT for return please contact us for instructions. You are responsible for all shipping costs. 

Please contact us for instructions.

Once the item has been received at our warehouse, your return will be processed. Please allow up to 10 days for the funds to appear in your bank account.

Repairs and Warranty

All YNOT bags and sewn accessories come with a LIMITED LIFETIME WARRANTY to be free of defects in workmanship and materials under normal use. This applies only to the original owner. If your bag requires repair due to what we deem abnormal usage or normal wear and tear, we will contact you for approval before repairing the bag at your cost.

Special limited edition fabrics that we may offer from time to time have not gone through our normally extensive testing for durability and as a result, there is no warranty on these materials.

If you are ever unsure, please reach out to our team.

Here at YNOT, we care about the environment and reduction in waste. In order to prevent our products from landing in a landfill prematurely, we sell a comprehensive selection of replacement parts to keep your bag with you as long as possible and offer reasonable repair options. 

Check out our replacement parts section to see the full selection. 

The exterior of your bag or accessory can be simply spot cleaned or wiped down with water to get the majority of dirt and grime off. Use a gentle soapy mixture to scrub away any stubborn stains and then rinse thoroughly. The liner can be wiped clean similarly. Wipe clean and dry all hardware. DO NOT PUT YOUR BAG IN THE WASHING MACHINE and DO NOT PUT YOUR BAG IN THE DRYER. Any cleaning wears away at the exterior coatings and therefore reduces the water repellency of your bag, so always try the least destructive cleaning method first. DO NOT USE CHLORINE OR BLEACH BASED CLEANERS.

The wax used on the canvas bags is a paraffin/beeswax combination that can be found quite easily through third party retailers. Take the wax and gently rub it onto the canvas. You will notice a slight white wax film on the fabric from the wax. Use a hairdryer on a low temperature setting to slowly melt the wax into the fabric. Once the wax has absorbed, you are good to go.

No. We only offer repairs for YNOT products exclusively.

Custom products

YNOT has experience working with corporate clients large and small, and on projects with varying levels of complexity; from custom graphics and embroidery, to custom product development. Our clients include Red Bull, Nike, DHL, TED Talks, Government of Canada, Sam James Coffee Bar, and others. Contact us with any inquiries.

While we do have the means to produce one-of-a-kind custom bags, in our experience the process of designing a bag and getting it ready for production is expensive and time consuming. In most cases, small runs of a custom product cannot be produced at a price that is fair to you and thus not an option at the moment. We can however do custom work for organizations and business. Please contact us for more details.

Many of our products can be customized including (but not limited to): Buckle type, material, colour, and some features. If you have a customization in mind that is within the scope of these modifications please contact us to see if your idea is translatable into a product we offer.

other

Our pedal straps are designed to work best with the Wellgo vinyl flat platform pedal. The openings for the strap to pass through must be at least ¾" wide x ¼" tall. This includes most BMX/MTB platform pedals (e.g. Demolition PC, Animal Hamilton PC, and Shadow Conspiracy Ravager).

It's really easy! You can view an installation video here. If you need additional help, our YNOT staff will be happy to advise you over the phone, via email or in person at our warehouse.

Please see our LinkedIn page for job postings.

YNOT sponsors many events around the world with product and support. We are however a small company with limited resources. As a result we have to limit the amount of events we sponsor. If you are seeking sponsorship please email us with the details of your event, including how many people you expect to have, and the level of sponsorship you require. Please provide a minimum of 4 weeks notice prior to the event.

You can purchase our products directly though us or through one of our retailers around the world. A full listing of our retailers around the world can be found in the RETAILERS section of the site.

At this time you will need to email info@ynotmade.com for further details. Please include your retail address and website when submitting your email.

Accounts and data protection

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not! We take privacy and personal information protection very seriously. We never have access to this information.Your data is completely safe, and encrypted.

1. Introduction

This website is operated by YNOT. The terms “we”, “us”, and “our” refer to YNOT. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

2. Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract. 

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

3. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

4. Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

5. Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

6. Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership. 

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content. 

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party. 

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

7. Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information. 

8. Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law. 

9. Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components. 

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages. 

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights. 

11. Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

12. Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing. 

13. Headings

Any headings and titles herein are for convenience only. 

14. Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

15. Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Province of Ontario without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Province of Ontario in the City of Toronto, Ontario and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

16. Questions or Concerns

Please send all questions, comments and feedback to us at info@ynotmade.com

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy. 

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process. 

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service. 

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet. 

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used. 

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure. 

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information. 

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions. 

10. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: 

Privacy Officer
YNOT
500 Keele Street, Unit 102
Toronto, ON  M6N 3C9

ADDITIONAL INFORMATION

Cookies

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website. 

Other Websites

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

Free shipping

Free shipping over $250 in the US and Canada with code FREESHIP250